Privacy Notice
Last updated: May 3rd, 2026
This Privacy Notice explains what information FrontPocket collects and uses when providing its AI missed-call assistant and related services.
Information We Collect
We may collect information from businesses, callers, and service providers in order to provide and improve the service.
This may include:
- Caller name
- Caller phone number
- Service request details
- Service address or general location, if provided
- Call recordings, transcripts, and summaries
- Business contact information
- Payment and billing information
- Messages, setup answers, and support communications
How We Use Information
We use the information we collect to provide, operate, and improve the service.
This may include using information to:
- Answer or process calls
- Collect and summarize lead details
- Send lead alerts to the business
- Configure and improve the AI assistant
- Troubleshoot service issues
- Provide customer support
- Process payment and manage the pilot
- Maintain business records
How We Share Information
We may share information with the business receiving the lead and with service providers that help us operate the product.
This may include:
- The business contacted by the caller
- Phone and messaging providers
- AI voice and transcription providers
- Hosting and infrastructure providers
- Payment processors
- Analytics or support tools
- Legal or compliance parties if required by law
No Selling Caller Information
We do not sell caller personal information.
Call Recordings and Transcripts
Calls may be recorded, transcribed, summarized, and reviewed to provide the service, send lead information to the business, troubleshoot issues, improve call handling, and maintain service quality.
Data Retention
We keep information for as long as needed to provide the service, troubleshoot issues, maintain business records, and comply with legal obligations.
We may delete call recordings, transcripts, and lead data when they are no longer needed.
Deletion Requests
Callers or businesses may request deletion of personal information by contacting us at hello@nicolegrizzle.com.
We may need to retain some information when required for legal, security, billing, or business-record reasons.
Security
We use reasonable safeguards to protect information, but no system is 100% secure.
Third-Party Services
The service may rely on third-party providers for phone calls, messaging, AI voice, transcription, hosting, analytics, payment processing, and related infrastructure. Those providers may process information as needed to help us provide the service.
Changes to This Notice
We may update this Privacy Notice from time to time. The updated version will be posted on this page with a new “Last updated” date.
Contact
Questions about this Privacy Notice can be sent to hello@nicolegrizzle.com.